⏰ What are your processing times?

Standard Processing Time:

• 1-3 business days for all orders (national and international)

Holiday Season Processing:

• 2-5 business days during holiday periods

• We’ll notify you of any seasonal delays through our website

📦 What are the expected delivery times?

Within Estonia:

• Usually 1-3 business days after shipping

• Delivery through Estonian Post or parcel machines

International Shipping:

• Usually 7-30 days after shipping

• Delivery times may vary depending on destination country and customs processing

🌍 Which countries do you ship to?

We offer worldwide shipping! All our wooden jewelry can be shipped to any country.

📬 Which shipping carriers do you use?

• Within Estonia: Omniva, SmartPost, DPD

• International: Estonian Post for worldwide delivery

💰 How much does shipping cost?

Shipping costs are calculated at checkout based on:

• Your location

• Selected shipping method 

📝 Important Shipping Notes:

• Tracking numbers are provided for all orders

• We are not responsible for delays due to customs processing

• During peak seasons (holidays), delivery times may be longer

• Orders are shipped Monday through Friday (excluding holidays)

• You’ll receive a shipping confirmation email with tracking information once your order is dispatched

❓ What if my package is delayed?

If your package hasn’t arrived within the expected timeframe:

• Estonian orders: Contact us after 5 business days

• International orders: Contact us after 30 days

• Email us at jodisain@gmail.com with your order number

📧 Need to change your shipping address? Contact us immediately at jodisain@gmail.com. We can only change the address if the order hasn’t been shipped yet.